Shipping & Returns

Store Policies: Shipping & Returns

SHIPPING POLICY
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We are currently offering Free Shipping for orders over $50.00. This offer is subject to change. All quoted shipping prices are for the 48 Contiguous States in the U.S. Items shipped outside the 48 contiguous U.S. states may be charged additional freight. At this time we do not ship outside the United States. If you have a US bank issued credit card and a United States shipping address we'd be happy to process your order. All prices are in US dollars (USD).
Our shopping cart is not set up to accept non US orders. Please call us if you have a location in the USA that we can ship to, who will reship a package to you.

RETURN POLICY
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We want you to be completely satisfied with your purchase. If you find that you need to return an item, please review the complete details of our return policy below to determine if any special return conditions apply.

• All returns are subject to a 25% restocking fee, plus freight both ways.
• Items may be returned within 30 days of the ship date for a refund.
• We will not accept returns without a return authorization (RA) number.
• Product must be returned in it's original packaging in resalable condition.

While most items are returnable, they are subject to the following guidelines:

Defective, Damaged or Mis-shipped Items
You will receive a refund for the item(s) and shipping and handling costs for defective, damaged or misshipped items. For all other items, shipping and handling costs cannot be refunded. (Note: Return shipping cost refunds are calculated using the lowest cost shipping method. Items returned via expedited shipping methods will only be refunded an amount equal to the lowest cost shipping method).

Proper Conditions for Return and Credit
Returned merchandise must be in new condition with its original packing and accessories intact or it may be subject to a restocking fee. Our manufacturers charge us a restocking fee. Please inspect the item carefully PRIOR TO SIGNING FOR IT. If the item is incorrect or damaged refuse the delivery and you will receive a full refund. Once the item has been accepted it will be assumed to be correct and in good working condition. Any issues that arrise after the item is signed for must be resolved through the manufacturers warranty.
Credits are processed upon confirmation of the return by our suppliers. Please allow up to two billing cycles for the return credit to appear on your credit card statement. If credit cannot be issued to your credit card, a store credit will be issued.

Order Cancellations
If for any reason you wish to change or cancel your order, please notify us as soon as possible. We are happy to accommodate requests for changes or cancellations as long as we receive them before the end of the business day of your order, or before order has been sent out for delivery.

• Orders cancelled before the end of the day of order (we have to confirm this cancellation and process it) will not incur a cancellation fee.

• Any cancellation made after the business day of order will incur a cancellation fee of 3%.

• Special Order items are not returnable.

• If you want to cancel the order after it has been sent out for delivery, it is treated as a return and will incur a 25% restocking fee, plus fees for the cost of freight both ways.
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